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Terms and conditions

Here at Florella we committed to make your shopping experience as fuss-free and enjoyable as much as possible. These terms and conditions (the "T&Cs") apply to (the "Site") and form the terms and conditions on which we supply products and services to you. Please read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood, and agree to adhere to the T&Cs


You may contact us regarding any order enquiry through our instagram dm @withloveflorella and we will respond to you within 1 working day. All emails will be attended to within 1-3 working days. Working days are generally Monday to Friday, excluding weekends and public holidays. *We attend to all emails from the earliest timestamp. Kindly avoid sending multiple emails as emails from the same sender will get pushed back, and doing so may result in a possible delay in replies. We promise to get back to you as soon as we can. Florella reserves the right to reject any orders or disable any user account at any time if deemed inappropriate to our terms and conditions.


Florella accepts the following mode of payment : Paypal, Mastercard, Visa


All orders will be dispatched from our office 1 - 3 working days for the day orders was made. Please take note that we will always try to ship the items out at the earliest times. For international shipping, 

Returned Packages

Customers will be held fully responsible for inaccurate or incomplete shipping addresses provided that result in failure of delivery, and a re-delivery fee of SS1.80 (for local orders) will be applicable and payable before we arrange to have the parcel delivered again. Unless it is deemed an error on our part, the re-delivery fee will be borne by the customer. All return parcels that are unclaimed within 30 days will be deemed as forfeited as sufficient response time has been afforded to the customer.

Returns / Exchanges

For returns or exchanges, please drop us a dm on Instagram or Telegram @withloveflorella. Returns and exchanges are only applicable to regular-priced items purchased directly on our website and is subject for reason. We only accept returns for defected or manufacturing fault items. Strictly no refunds will be given once purchase has been made particularly for a change of mind towards the product. Bundle deals, sale items or orders made with any form of discount code (other than first-timer discount or monthly collection code) or store credits are not eligible for any return or exchange. Any reimbursement made by Florella will be in the form of store credits valid for 6 months. Cash refunds are not allowed under any circumstances. For more information on our return and exchange policy, please drop us an email over at

Promotional Codes

Discount codes are not stackable on store credits. Kindly also note that discount codes are not valid on sale items and shipping charges for all orders. Please ensure to key in any discount promotional code at the checkout page in order for the discount co be applied. No refunds will be made for orders where promotional codes are not entered at the point of purchase. Personal discount codes and store credits issued are strictly non-transferable (regardless of reason) and cannot be sold to other customers for cash. Florella reserves the right to reject any transaction if discount codes are discovered to be misused

Accuracy of Measurement and Product Representation

Florella strives to capture the most accurate colors of the products displayed on our website. However, we seek your understanding that the colors shown may differ slightly due to the difference in computer settings and color resolutions across all tech devices.


All measurements provided on our site are taken laid flat and as precise as possible to our best ability. Due to the nature of mass production, all measurements are subjected to an allowance up to 1-2cm and discrepancies in measurements within this range are not deemed as defected.

Florella will love to serve you with courtesy and respect and we will also appreciate it if you treat us in the same manner chat you as our customer deserve.

Thank you for choosing to shop with Florella!

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