Terms and conditions
Florella reserves the right to amend any policy or terms and conditions at any time without prior notice. By using our site or purchasing from Florella, the buyer is deemed to engage in our service and agrees to abide by the terms and conditions listed. We recognize the rights to protect your personal data, including the rights of access and correction, and the needs of the company to collect, use or disclose personal data for only legitimate and reasonable purposes.
You may contact us regarding any order enquiry through our instagram dm @withloveflorella and we will respond to you within 1 working day. All emails will be attended to within 1-3 working days. Working days are generally Monday to Friday, excluding weekends and public holidays. *We attend to all emails from the earliest timestamp. Kindly avoid sending multiple emails as emails from the same sender will get pushed back, and doing so may result in a possible delay in replies. We promise to get back to you as soon as we can! Florella reserves the right to reject any orders or disable any user account at any time if deemed inappropriate to our terms and conditions.
Florella accepts the following mode of payment : Paypal, Mastercard, Visa
All orders will be dispatched from our office 1 - 3 working days for the day orders was made. Please take note that we will always try to ship the items out at the earliest times. For international shipping,
Customers will be held fully responsible for inaccurate or incomplete shipping addresses provided that result in failure of delivery, and a re-delivery fee of SS3.50 (for local orders) will be applicable and payable before we arrange to have the parcel delivered again. Unless it is deemed an error on our part, the re-delivery fee will be borne by the customer. All return parcels that are unclaimed within 30 days will be deemed as forfeited as sufficient response time has been afforded to the customer.
Returns / Exchanges
For returns or exchanges, please drop us an instagram dm @withloveflorella Returns and exchanges are only applicable to regular-priced items purchased directly on our website. Bundle deals, sale items or orders made with any form of discount code (other than first-timer discount or monthly collection code) or store credits are not eligible for any return or exchange. Any reimbursement made by Florella will be in the form of store credits valid for 6 months. Cash refunds are not allowed under any circumstances. For more information on our return and exchange policy, click here.
Discount codes are not stackable on store credits. Kindly also note that discount codes are not valid on sale items and shipping charges for all orders. Please ensure to key in any discount promocional code at the checkout page in order for the discount co be applied. No refunds will be made for orders where promotional codes are not entered at the point of purchase. Personal discount codes and store credits issued are strictly non-transferable (regardless of reason) and cannot be sold to other customers for cash. Florella reserves the right to reject any transaction if discount codes are discovered to be misused
Accuracy of Measurement and Product Representation
Florella strives to capture the most accurate colors of the products displayed on our website. However, we seek your understanding that the colors shown may differ slightly due to the difference in computer settings and color resolutions across all tech devices.
All measurements provided on our site are taken laid flat and as precise as possible to our best ability. Due to the nature of mass production, all measurements are subjected to an allowance up to 0.75" and discrepancies in measurements within this range are not deemed as defected.
Florella will love to serve you with courtesy and respect and we will also appreciate it if you treat us in the same manner chat you as our customer deserve.
Thank you for choosing so shop with Florella!